We recommend you to arrive 30 minutes before departure to avoid setbacks.

Yes, you are entitled to a single change, as long as the date and time of travel has not passed. For this it is necessary to be present at any point of sale of Grupo Senda or Turimex. In case of being after the trip, please call us at 01 800 890 9090 in Mexico or at 1 800 733 7330 from U.S.A. to be able to solve your case.

Tickets are non-transferable and resale is not allowed. Each ticket is valid only to be used by the holder of the ticket at the time, date and time indicated therein.

You should call our service center to help you, as the system does not allow re-printing of tickets for security reasons.

Our purchase process is protected, we have a security certificate of Norton Secure . All your information travels encrypted, including your card details or passwords.

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